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International Policy Details

Quilting Supplies Shipped Internationally

 

Countries
In addition to all 50 U.S. states, U.S territories (such as Puerto Rico, Guam and U.S. Virgin Islands) and APO/FPO Military Mail, we accept orders billed and/or shipped to Canada, Australia, the British Isles and many countries in Europe provided the country's shipping requirements can be met. If your country is not listed when you check out, feel free to contact us by clicking on the email icon below and we will consider your order.

Because of the ever-changing face of fraud on the internet, we reserve the right to refuse an order if we are uncomfortable with the information given.

The shopping cart will calculate a shipping estimate for you depending on the shipping choice you make. If the actual shipping amount is more than $2 US higher than calculated, we will send you an email notification and seek your approval before shipping. Orders are not automatically processed, so if you wish to get a confirmed shipping cost quote before we process the order, please ask for it in the customer comment section during checkout or send us an email by clicking on the email link below.

Because we are a retail shop in compliance with federal law, we are NOT able to mark orders as 'Gifts' for customers to avoid paying customs fees. By law we are required to show all prices for custom clearance.

Payment
Please note: All prices are in US dollars. To insure a proper exchange rate, International orders are to be paid via a Master Card, Visa, or Discover credit card.

Shipping Promotions
Free or half-price shipping promotions do not apply to orders outside the United States, APO/FPO, or U.S. Territories addresses.

Insurance
For a fee, you may purchase insurance to protect against loss,damage, or missing contents for Priority Mail International parcels containing merchandise. (except for First Class International, Priority Mail International Flat Rate Envelopes or Small Flat Rate Priced Boxes) Compensation varies according to the fee paid. For parcels delivered to the addressee in damaged condition or with missing contents, payment is made to the addressee unless the addressee waives payment, in writing, in favor of the sender. You can request insurance in the customer comment box during check out and we will let you know the cost.
Note: Many of my international customers choose First Class International, Priority Mail Flat Rate Small box, or a Priority Mail International envelope because of its reasonable price. Since they cannot be insured and since the packages are not tracked to completion, buyer assumes all risk. We send proof that the order has shipped and that is where our responsibility ends.

Insurance is available only to certain countries so availability and pricing will need to be confirmed and then quoted to the buyer. Again, Insurance is not available on First Class International, Priority Mail International Flat Rate Envelopes or Small Flat Rate Priced Boxes.

Customs Fees
Your country may charge you import taxes and fees for your order. Pumpkinvine Corner has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please check with your customs office if you are unsure of these fees. Your local postal office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. Pumpkinvine Corner is not responsible for any fees associated with customs, duties, and taxes. The recipient is responsible for any and all fees incurred with international shipments.

If you refuse to pay your country's required fees on delivered goods and the shipment is returned to us, we will be charged the customs fees plus return shipping costs. Therefore you will be responsible for original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us. Pumpkinvinecorner.com shall charge the credit card on file for return shipping and all fees, taxes, or duties levied by your country should you choose not to pay the import fees.

Responsibility
Risk of loss, damage and title for merchandise shipped internationally will pass to you upon Pumpkinvine Corner's delivery to the carrier. All goods are inspected before being packaged. Damaged items delivered through International shipping methods will not be replaced or refunded. For a fee, the sender may purchase insurance to protect against loss, damage, or missing contents for Priority Mail International parcels containing merchandise. Insurance may not be purchased for Priority Mail International Flat Rate Envelopes or Small Flat Rate Priced Boxes. Compensation varies according to the fee paid. For parcels delivered to the addressee in damaged condition or with missing contents, payment is made to the addressee unless the addressee waives payment, in writing, in favor of the sender. First Class International, Priority Mail Flat Rate envelopes and the small flat rate Priority Mail box lowers your shipping cost, but these options don't provide tracking, or delivery status information. Indemnity and insurance is not available for First Class International, Priority Mail International Flat Rate Envelopes or Small Flat Rate Priced Boxes. If you have not requested the less expensive first class international, small flat rate box or flat rate envelope, you can request insurance on your package. Please add that request to the "Customer Comment" section during checkout and we will add that fee to your bill if insurance is available. The shipping cost amount cannot be included in the insurance amount.

First Class Mail International Option
Dimensions: Package maximum length is 24 inches. Maximum length, height, and depth combined is 36 inches. The weight limit is 4 lbs.

Transit Time of Your Order
International orders can take 10 to 21 business days to arrive via the United States Postal Service. Although, service to most countries is generally faster and many Priority Mail orders arrive within 5-10 business days. First Class International Shipping is slower than Priority Mail. Packages must clear customs before being delivered. This is the most common cause for delays. Holidays at either end can also delay the arrival of your shipment. Saturday is considered a business day for USPS, but Sunday is not a business day.

Incorrect shipping addresses and/or postal codes: Please be careful to list your correct shipping address and/or postal code at check-out. If an incorrect address and/or postal code is given at time of order and shipment is either lost in the mail or not received, a replacement order will be the responsibility of the customer

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order.

Shipping Cost Calculation
The technique used by Shopping Cart software to figure shipping charges is not an exact science. The software doesn't know how much packing material or what type or size shipping container is needed. Because of the factors mentioned above, there will be times when the shopping cart miscalculates the shipping charge. In some scenarios it could under-estimate the shipping fee when a heavier or oversized item is purchased with other items. Be assured that we double check the weight of all orders before processing a payment. We are very conscious of how items are wrapped and packaged so as to keep the weight of the shipment as low as possible. If your order weighs less than calculated, we will reduce your shipping amount at the time of processing. We reserve the right to increase the shipping charge up to $1 US if the actual shipping weight changes the cost we must pay to ship your package. If any necessary increase is more than $1 US, we will not process the charge or ship the package until we receive your acknowledgement and approval of the increase.

Returns
If you have paid for International shipping that is tracked and offers delivery confirmation, you must notify us within 7 days of receiving your package if you wish to return merchandise by clicking on the email icon below. You must mail the merchandise back to us within 14 days of receiving the merchandise. Pumpkinvine Corner must receive returns within 60 days of the date the original order was placed, regardless of reason. Pumpkinvine Corner does not refund shipping charges and is not responsible for shipping charges on returned items. Items must be declared, packages sealed, and all rules followed in compliance with all domestic, international, and individual country rules and regulations for shipping. We will not exchange or credit your credit card for merchandise that we do not receive, regardless of reason. We do not exchange or credit your credit card for items received that are not in perfect condition, regardless of reason. Pumpkinvine Corner does not refund shipping charges and is not responsible for shipping charges on returned items.

 
 
     
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